Today, modern industry looking for the quality of its products offered through the improvement of efficiency of their processes. Managers of small, medium and large businesses are embedded in the inversion of strong sums in the implantation of management systems and consulting in general allow the decline of times, costs and failures in the final products. The offer of complex systems of indicators that allow to measure in real-time the status of different processes, external, internal and customer satisfaction to make effective decisions are constantly. But these systems in many cases, instead of becoming simplifying control and facilitators of real information for decision-making, become increasingly narrow cells for managers to take much of his time on track, and especially in achieving members of organizations to take corrective actions before any significant deviation. Managers perceive a vacuum in style and management tool, feels the lack of the oil that lubricate the gears between staff and policies, procedures and controls established.
This happens for both complex and simple reason, these indicators and management systems are increasing the work of the organization instead of replace and simplify part of it. This happens because no it is attacking the cause root directly, the human quality of people who integrate each organization. The first step before purchase and implement management systems and/or indicators is work on the human quality of people. We must start from the point that organizations are social entities, i.e., are composed of people and the latter are those who will make management systems, indicators, procedures, policies and other elements that apply, really as a solution or one problem more functions. Human quality can be measured under criteria such as values, ethics, responsibility, punctuality, discipline, order and cleaning, motivation, ability to relationship and other aspects fundamental. A person with a high human quality can have the same professional success as a corrupt person, with the difference that the first will feel real and motivating internal pride in what has been achieved as well as conscience, aspect that cannot be reached to assess monetarily.